FAQ
Frequently Asked Questions
A little guidance goes a long way. Whether you're choosing a piece from our collection or creating something entirely your own, we've answered some of the questions we hear most often.
If there's anything else you'd like to know, we're always happy to help.
Custom & Bespoke Jewelry
Do you offer custom or bespoke jewelry?
Absolutely. We love bringing personal ideas to life.
Whether you're looking to customize an existing Arcat design or create something completely new, our team will work closely with you to bring your vision to life.
From selecting the perfect stone to refining the smallest details, we're here to guide you every step of the way.
Can I customize an existing Arcat design or provide my own?
Yes. Many of our designs can be tailored to your preferences, including diamond shape, carat weight, metal, setting, and other design details.
You can also share reference photos, sketches, or ideas of your own. We'll work with you to explore what's possible.
What is your bespoke design process like?
Our bespoke process begins with a personal consultation to understand your vision, preferences, and budget.
From there, we'll help you select your diamond or gemstone, develop your design through sketches and 3D renderings, and refine the details with you before production begins.
Once the design is approved, our jewellers bring your piece to life.
Can I request a private consultation?
Of course. We'd love to hear what you have in mind.
Simply complete our bespoke consultation form and share a little about your ideas. We'll be in touch to discuss your piece and the next steps.
How long does bespoke jewelry take?
Bespoke pieces typically take 5–6 weeks to create, 4 weeks of making, 1-2 weeks for shipping.
More intricate designs may require additional time. We'll discuss the expected timeline with you during the design process.
How is bespoke jewelry priced?
Each bespoke piece is individually quoted based on your chosen diamond or gemstone, precious metal, design, and craftsmanship.
During your consultation, we'll discuss your preferences and budget so we can explore options that feel right for you.
Diamonds & Materials
Are lab-grown diamonds real diamonds?
Yes. Lab-grown diamonds are real diamonds, with the same chemical composition, physical properties, and brilliance as natural diamonds.
The difference is how they're formed. Natural diamonds develop within the Earth, while lab-grown diamonds are created in a controlled environment.
Lab-grown diamonds offer the beauty of natural diamonds at a more accessible price point.
Do you offer both lab-grown and natural diamonds?
Yes. Arcat specializes in lab-grown diamonds, but we also source natural diamonds for bespoke and made-to-order pieces.
If you're considering both options, our team is happy to walk you through the differences and help you choose the diamond that's right for you.
Are your diamonds certified?
We work with independently graded diamonds and provide certification information in the specifications of applicable pieces.
Our lab-grown diamonds are sourced with IGI certification, while natural diamonds may be sourced with GIA certification. Certification and accompanying documentation depend on the specific stone and design.
If you'd like to review a diamond's grading details before purchasing, please reach out. We're happy to help.
What precious metals do you work with?
Our jewelry is crafted in solid precious metals, including gold and platinum.
Available options vary by design and may include yellow gold, white gold, rose gold, and platinum.
If you have a particular metal or finish in mind, we'd be happy to explore customization options with you.
Can I choose a different diamond shape, size, or quality?
Absolutely. We can help source diamonds in a variety of shapes, carat weights, colours, and clarity grades.
Whether you prefer a classic round brilliant, an elongated oval, or something more distinctive, we'll help you explore your options.
For personalized stone sourcing, please contact us.
Orders & Shipping
What does it mean if an engagement ring is ready to purchase?
Engagement rings listed with an available purchase option can be ordered directly through our website.
Some pieces are ready to ship, while others are made to order. Each product page provides details about the diamond, setting, and available options.
If you'd like to adjust a design or explore a different centre stone, please reach out before purchasing.
How long will my order take to arrive?
Delivery times depend on the type of piece you're ordering.
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Ready-to-Ship Jewelry: Approximately 8–10 business days for delivery.
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Made-to-Order Fine Jewelry: Approximately 3–4 weeks for production, followed by 8–10 business days for shipping.
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Bespoke Jewelry: Approximately 5–6 weeks for production, followed by 8–10 business days for shipping.
Once your piece is on its way, we'll send you tracking information.
Do you ship internationally?
Yes. Arcat ships worldwide.
Shipping costs, import duties, and customs fees are covered by Arcat under our shipping policy.
Every order is fully insured during transit and requires a signature upon delivery.
Can I receive my order sooner?
Shopping for a special occasion or working with a particular date in mind?
We understand that timing matters. Please reach out before placing your order, and we'll be happy to explore available options based on our production schedule.
While we can't guarantee expedited delivery, we'll always do our best to help.
Can I change or cancel my order?
If you need to make a change, please email info@arcatdiamonds.com within 24 hours of placing your order.
Cancellation requests received within this window are eligible for a full refund under our cancellation policy.
After 24 hours, orders generally cannot be changed or cancelled.
Returns & Aftercare
Do you accept returns or exchanges?
Return eligibility depends on how your piece was ordered.
Ready-to-Ship Jewelry: Eligible pieces may be returned within 14 days of delivery, provided they meet our return conditions.
Made-to-Order & Bespoke Jewelry: These pieces are final sale, as they're crafted specifically for you.
A return shipping and handling fee of $140 CAD (US$100) applies to eligible ready-to-ship returns.
If your order arrives damaged, defective, or incorrect, please contact us right away so we can help make things right.
Your rights under applicable consumer protection laws remain unaffected.
View Our Full Shipping & Returns Policy
What if my jewelry arrives damaged or incorrect?
We take great care with every Arcat piece, but if something isn't right when your order arrives, please let us know immediately.
Email info@arcatdiamonds.com with your order number, a description of the issue, and photos if possible.
We'll review the details and help you find an appropriate resolution.
Do you offer jewelry repairs?
If your Arcat piece needs attention, please reach out to us.
Email info@arcatdiamonds.com with a description of the issue and photos if possible. Our team can review your request and discuss the available options.
How should I care for my jewelry?
A little regular care will help keep your jewelry looking its best.
We recommend storing pieces separately, avoiding contact with harsh chemicals and perfumes, and removing jewelry before strenuous activities.
For routine cleaning of suitable diamond, gold, and platinum jewelry, use warm water, mild soap, and a soft brush.
Can I request a custom ring size or jewelry length?
Yes. We can explore custom sizing for rings, bracelets, and necklaces.
If you don't see your preferred size or length listed, please reach out before placing your order.
We'll be happy to help you find the right fit.
Contact & Assistance
How can I get in touch with Arcat?
We're always happy to answer questions about our jewelry, diamonds, sizing, custom designs, or an existing order.
Email us at info@arcatdiamonds.com, or reach out through our contact form.
Still Have a Question?
Choosing fine jewelry should feel personal, never overwhelming.
Whether you need a little guidance or have something specific in mind, we're here to help.
