Cancellation policy
Some items in our store may be offered to you as a standard purchase or a pre-order. This cancellation policy lays out how you can change or cancel these types of orders.
1. Standard Purchases & Pre-Orders
Whether you are buying an in-stock item or placing a pre-order, you have a 24-hour window from the exact time of purchase to request a cancellation or change. * To request a cancellation: Please contact us at info@arcatdiamonds.com within 24 hours of placing your order. If your request is received within this time frame, we will cancel your order and issue a full refund to your original payment method.
-
After 24 hours: Once the 24-hour window has passed, orders enter our processing and fulfillment pipeline. At this stage, orders cannot be canceled or modified. If your order has already been processed or fulfilled, you must wait to receive the item and then follow our standard returns policy.
2. Pre-Order Terms
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.
-
Payment: We may collect a full payment, partial deposit, or no payment at checkout, and securely store your payment method to charge the remaining balance upon fulfillment.
-
Cancellations: The standard 24-hour cancellation rule applies to all pre-orders. You may cancel your pre-order for a full refund of your deposit/payment within 24 hours of purchase.
-
Fulfillment: Once the 24-hour window has passed, your pre-order is locked in with our manufacturing/inventory team and cannot be canceled, even if it has not yet shipped. If you no longer want the item after the 24-hour grace period, you will need to request a return or refund after the item is delivered, subject to our standard returns policy.
