Shipping & Returns

Every Arcat piece is made with care, and we want your experience to be just as thoughtful. Whether you're choosing something ready to ship or having a piece made especially for you, here's everything you need to know about delivery, returns, and how we can help along the way.

At a Glance

Shipping & Delivery

Policy	Delivery Timeline & Details
Bespoke Jewelry Production	5–6 weeks
Made-to-Order Fine Jewelry Production	3–4 weeks
Ready-to-Ship Delivery	8–10 business days
Shipping After Production	8–10 business days
International Shipping	Worldwide, with duties and customs fees covered
Shipping Protection	Fully insured; signature required upon delivery

Returns & Cancellations

Policy	Details
Order Cancellations	Requests accepted within 24 hours of placing an order
Ready-to-Ship Returns	Within 14 days of delivery
Made-to-Order Fine Jewelry	Final sale
Bespoke & Custom Jewelry	Final sale
Return Shipping Fee	$140 CAD / US$100
Damaged, Defective, or Incorrect Jewelry	Please contact us right away so we can help
Approved Refund Processing	Within 10 business days after approval

Shipping & Delivery

Ready-to-Ship Jewelry

Ready-to-ship pieces are available in our existing inventory and require no additional production time.

Please allow approximately 8–10 business days for delivery from the date your order is placed.

Made-to-Order & Bespoke Jewelry

Each made-to-order piece is individually crafted with care.

Production: Approximately 3–4 weeks
Shipping: Approximately 8–10 business days after production

For bespoke or custom pieces, timelines may vary depending on the design. We'll be happy to discuss the expected timeline with you.

Worldwide Shipping

We ship worldwide, with shipping costs, applicable duties, and customs fees covered by Arcat.

Every order is fully insured during transit and requires a signature upon delivery.

Once your jewelry is on its way, we'll send you tracking details so you know when to expect it.

Need Your Jewelry by a Certain Date?

If you're shopping for an engagement, anniversary, or special occasion, feel free to reach out at info@arcatdiamonds.com before placing your order. We'll be happy to discuss timing and available options.

Changes & Cancellations

Need to make a change? We're happy to help where possible.

Please email us at info@arcatdiamonds.com within 24 hours of placing your order if you'd like to request a change or cancellation.

Eligible cancellations within this window will receive a full refund. After 24 hours, orders cannot be changed or cancelled.

Returns & Exchanges

We want you to love your Arcat piece. Because some designs are ready to ship while others are made especially for you, our return policy varies by order type.

Jewelry Type	Return Policy
Ready-to-Ship Jewelry	Returns accepted within 14 days of delivery, subject to the conditions below.
Made-to-Order Jewelry	Final sale, as each piece is crafted specifically for your order.
Bespoke & Custom Jewelry	Final sale, as each piece is made to your specifications.
Damaged, Defective, or Incorrect Jewelry	Please contact us right away so we can help make things right.

Returning a Ready-to-Ship Piece

If your purchase is eligible for return, simply email us at info@arcatdiamonds.com within 14 days of delivery.

To qualify, your jewelry must be unworn, unused, and in its original condition, with all original packaging, tags, and proof of purchase.

A return shipping and handling fee of $140 CAD ($100 USD) applies and will be deducted from your refund.

All returned pieces are inspected upon arrival. Jewelry showing signs of wear, damage, or alteration may be subject to a 20% restocking fee or may not be eligible for a refund.

How to Start a Return

Get in touch: Email us at info@arcatdiamonds.com with your order number and reason for return.
We'll guide you: Once your return is approved, we'll send you a prepaid shipping label and instructions.
Send it back: Securely package your jewelry using its original packaging and follow the provided return instructions.

Please contact us before shipping your jewelry back so we can make sure your return is handled properly.

Made-to-Order & Bespoke Pieces

Because these pieces are crafted especially for you, they are final sale and are not eligible for change-of-mind returns or exchanges, subject to applicable consumer rights.

If you're unsure about sizing, diamond specifications, or customization options, we'd love to help before you order. We want you to feel confident in every detail of your piece.

Damaged or Incorrect Jewelry

We take great care in preparing every order, but if something isn't right when your jewelry arrives, please let us know immediately.

Email info@arcatdiamonds.com with your order number, a description of the issue, and photos if possible.

We'll review the details and work with you to find an appropriate resolution.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved.

Approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may need additional time for the funds to appear.

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